Return Policy
We want you to feel confident shopping with The Clothing Loft. If an item does not work for you, it may be returned for a full refund within the return period below.
Return Period
- In-store purchases: Items must be returned within seven days of the original purchase date.
- Online orders: Contact us to begin the return within seven days of the order being delivered.
Return Requirements
To qualify for a return, the item must:
- Be unworn, unwashed, unaltered and in the same condition in which it was purchased
- Have The Clothing Loft tag attached
- Be accompanied by the original receipt or online order confirmation
All eligible merchandise may be returned, including sale and discounted items. We do not designate merchandise as final sale.
In-Store Returns
Bring the item and your receipt to The Clothing Loft at 145 Argyle Ave N, Listowel, during regular store hours.
Online Returns
Before mailing an online return, contact us at theclothingloft@gmail.com or call 519-291-9292. Please include your order number and the item you would like to return. We will provide the return instructions and confirm any applicable shipping arrangements.
Refunds
Returned items are inspected when received. Approved refunds are issued to the original payment method. The time required for the refund to appear may vary depending on your bank or payment provider.
Exchanges
Most of our inventory is one of a kind, so direct exchanges may not be available. You may return an eligible item under this policy and place a new order for another available piece.
Questions
If you have questions before making a return, email theclothingloft@gmail.com or call 519-291-9292.